Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production starts at approval, not at first enquiry.

Express turnaround

Launches, harvests and events work to fixed dates, so tell us the date when you request the quote. We confirm in writing whether it is achievable before you pay.

Delivery

Crates ship by ground carrier and larger orders ship palletised. Wood is heavy and bulky, so freight is a real component of the cost — ask about the flat-packed option, which on multi-store rollouts routinely saves more than the crates cost to upgrade. Tracking is sent as soon as the shipment leaves.

Export shipments

Timber crossing an international border must be heat treated and stamped to ISPM 15 or it is refused at the port. Tell us the destination when you enquire and we specify and stamp it correctly.

Lost or damaged shipments

If tracking stalls or a pallet arrives damaged, send photos and we open the carrier claim and remake or refund the affected portion.